ICICI Phone Banking Officer Recruitment – www.icicicareers.com

ICICI bank has released the recruitment notification for the post of Phone Banking  Officer grade of Officer/Senior Officer. Candidates who wanted to apply for this  recruitment are advised to refer the Official site and download the notification then  proceed to apply for ICICI Recruitment. 

About The Company 

ICICI Bank Limited is an Indian multinational bank and financial services company  with its corporate office in Mumbai, Maharashtra. It offers a wide range of banking  products and financial services for corporate and retail customers through a variety  of delivery channels and specialized subsidiaries in the areas of investment banking,  life, non-life insurance, venture capital and asset management. The bank has a  network of 5,275 branches and 15,589 ATMs across India and has a presence in 17  countries. 


Candidate should be Graduate in any discipline and should have maximum of 04  years experience in relevant field is needed to apply for ICICI Recruitment 2021. 

Required Skills: Fluency in spoken English & Hindi language, Open to work in  rotational shifts 


The Phone Banking Officer is responsible for providing good service to customers  pertaining to any of their banking, financial and investment needs. Purpose of the  Job: The position will be responsible for resolving customer queries over the phone  on a day to day basis thereby providing efficient customer service. 

Key deliverable

• Handling and resolving customer complaints/ queries over phone • Providing customers with relevant product and service information • Cross-selling various banking products to customers over the phone 

Key skills 

Fluency in spoken English & Hindi language ( Good communication – to understand  and respond back & we consider 20 %- 30 % of candidates with only English  Fluency) 

• Open to work in rotational shifts 


∙ Handling and resolving customer complaints/ queries over phone ∙ Providing customers with relevant product and service information ∙ Cross selling various banking products to customers over phone 

∙ Passion (Constantly raises the bar for self & team, has a strong execution  bias, takes initiatives even in the face of significant difficulties) 

∙ Customer First (Leverages every customer interaction as an opportunity to  make an impact, consistently seeks to understand customer needs, is  accessible and responsive) 

How to Apply for ICICI Recruitment 2022 

1. Go to the Official site of ICICI website – www.icicicareers.com 2. Select “Careers” section on the Home page. 

3. Find and select the required notification on that page. 

4. Read the notification and click “Apply Online” button. 

5. Print the registration form for future purposes.

Click Here To Apply – Direct Link Click Here To Visit The Official Website

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