ICE Mortgage Technology Recruitment Drive

www.icemortgagetechnology.com 

If you are the one looking for ICE Mortgage Technology Jobs then go ahead and  check out this complete article. The HR Team of the company has announced the  ICE Mortgage Technology Recruitment Drive Drive to select the desired candidates  for the Technical Support Analyst Role in Pune. Moreover, the ICE Mortgage  Technology Eligibility Criteria includes Bachelor’s Degree or equivalent as  educational qualification. Hence, all the Fresher or 1 Year experienced candidates  can directly hit the below-provided link to finish the registration process without any  hindrance. All the best for your future endeavors. 

Eligibility Criteria 

To apply for ICE Mortgage Technology Careers/ ICE Mortgage Technology  Vacancies aspirants should satisfy the ICE Mortgage Technology Eligibility Criteria. 

∙ Fresher or 1-year experience and a Bachelor Degree or equivalent with  excellent Communication skills, Fair, Trustworthy 

∙ Communicates Effectively: Develops and delivers, by written and oral  communications, information that is clear, salient, and audience-appropriate,  Listens attentively, Adapts communication style to the audience and setting 

∙ Communicates effectively in large and small groups, and one-to-one ∙ Deliver salient information and complete solutions with confidence 

∙ Customer Focus: Exhibits a sense of dedication to meeting the expectations  and requirements of the customer 

Roles and Responsibilities 

The Customer Support Analyst acts as a support resource to our customer base  utilizing Ellie Mae’s products, services, platform technologies, and workflows. Also,  endeavors to deliver complete resolutions in a timely and consistent manner to 

address our customers’ questions, concerns, and errors encountered in their use of,  and interaction with Ellie Mae products and services within their business. 

Key Responsibilities 

∙ Develop and effectively apply learned technical and domain expertise to  assist customers in the intended and proper use of Ellie Mae software  solutions 

∙ Resolve technical problems reported by the customer to the agent in a timely  manner with minimal assistance for 85% of all cases assigned at six-months  tenure in the role while maintaining a satisfactory level of customer  satisfaction 

∙ Support and drive service level attainment to departmental standards 

∙ Strive for first-call resolution, balancing completeness of resolution and quality  of service while maintaining appropriate technical escalation rates in  accordance with departmental standards 

∙ Have awareness for, and develop recognition of systemic customer-impacting  problems, and respond appropriately per departmental procedure 

∙ Understand and follow company and departmental guidelines and policies for  customer interaction/ customer service 

∙ Adopt and exhibit core behaviors toward teamwork and professionalism as  defined by the departmental standard 

∙ Manage customer interactions as set forth by department policy and  procedure 

∙ Adhere to schedule as set forth by management 

∙ Manage case backlog to departmental standards 

∙ Thoroughly and accurately document details of all customer interactions  inappropriate case management system 

Steps To Apply for ICE Mortgage Technology Recruitment Drive 

∙ Priorly all the aspirants should open the official site at  

www.icemortgagetechnology.com 

∙ Then the Home Page gets displayed on the screen 

∙ By scrolling down the page candidates can observe the “Careers” Tab ∙ Press on that and the new page gets opened 

∙ There the aspirants can find the “Search Jobs” button

∙ Give a click on that and the list of ICE Mortgage Technolog Vacancies  appears 

∙ Open the Technical Support Analyst Role and go through the detailed  information carefully 

∙ If the aspirants are interested and met with the arranged ICE Mortgage  Technology Eligibility Criteria then click on the “Apply for this Job” button to  finish the registration process 

Click Here To Apply for ICE Mortgage Technology Recruitment Drive Click Here For more information on ICE Mortgage Technology Recruitment  Drive

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