Barclays Recruitment 2021 Drive is being conducted to select worthy aspirants for Fraud Analyst Jobs in Noida. The Barclays Eligibility Criteria is aspirants should be Under-Graduate/ Graduate/ Post-Graduate in any discipline. Therefore, all the Freshers, Experienced candidates who are looking for Barclays Jobs can directly hit the below-provided link to complete the registration process. If the aspirants are curious to know the extra information on Barclays Recruitment 2021 like Salary, Barclays Eligibility Criteria, and the process to apply for the Barclays Analyst Jobs, move on to the next sections of our post without any delay.
∙ To effectively and efficiently respond to customer calls/ make outbound calls to customers, reply to their queries and resolve issues related to fraud concerns.
∙ To ensure the quality of output and accuracy of information is maintained
∙ Deal with customer queries and ensure appropriate resolution is offered to be able to manage customer experience and NPS (Net Promoter Score)
∙ Process transactions in accordance with approved processes and procedures, international regulations, and within pre-agreed service levels and with speed/accuracy
∙ Report issues and concerns as soon as possible to seniors/ team leaders/ managers etc in time and with complete information, in which effort is made to prevent or limit possible damage/ fraud.
∙ Responsible for the management of own daily workload, to ensure telephone inquiries/ queries are dealt with in an efficient and knowledgeable manner to meet the demands of the business grades of service and ensuring that all unresolved cases/ queries are allocated to the respective areas
∙ May have the authority to release and verify funds across a variety of systems used by the department. Deal with customers and may be required to identify, log and escalate complaints and resolve queries by tracking them internally and escalating upwards if necessary
∙ Responsible for identifying potential loss situations promptly escalating to the relevant areas to minimize the risk to the business and the customer
∙ Adhere to organizational-wide information security policies and procedures. Assist Team Manager/ Process Expert in the administration of the section, including organizing workflow, queue management, and query resolution
∙ Adhere to quality control discipline, procedures and checks at all times
∙ Day to day query resolution, with an upward escalation of more complex queries to the management team
∙ Responsible for driving own performance management, collating relevant documentation, preparing for and arranging self-performance reviews
∙ Maintain effective performance by being adaptable and positive in approach to dynamic business circumstances, questioning procedures, and proactively seeking solutions
∙ Knowledge of risk awareness, audit disciplines, and controls
∙ Handle customer requests with the support of clearly defined scripts and processes. Adhere to the Service Level Agreements specified by the client/ process and ensure adherence to time schedules
∙ Thorough solution of queries & identify improvements to processes
∙ Under-Graduate/ Graduate/ Post-Graduate in any discipline (Fresher’s applicable however preferably Graduate Fresher). Relevant years of experience would be preferred.
∙ Experience of working in a customer-facing service environment
∙ Good typing skills (25-30 words per minute)
∙ Effective communication skills
∙ Achieving high standards and delivering results with accuracy and attention to detail
∙ Flexibility in hours of work and ability to work in changing shifts patterns
Steps To Apply for Barclays Recruitment
∙ All the candidates should open the official website at www.barclays.com ∙ Then the Home Page gets displayed on the screen
∙ Aspirants can find the Careers Menu at the top left corner
∙ Now, aspirants can find the “Apply Now” button
∙ Click on that and the new page gets opened. There the aspirants can find the “Search Jobs” option
∙ Search for Barclays Analyst Jobs or can use Reference Code: 90306373 ∙ Then the desired link will be out and go through the complete details carefully ∙ If the aspirants meet the Barclays Eligibility Criteria start applying by clicking the “Apply for Job” button mentioned on the right side of the page
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