Capgemini Off Campus Drive For Freshers – www.capgemini.com

Capgemini is going to hire candidates who are Graduating in 2021. Below you can  find the particulars of the Capgemini Off Campus Drive for Engineering/ MCA  Freshers. So, check the below portions and know all the details related to the  Capgemini Off-Campus Drive. 

Capgemini is a global leader in consulting, digital transformation, technology, and  engineering services. The Group is at the forefront of innovation to address the  entire breadth of clients€™ opportunities in the evolving world of cloud, digital and  platforms. Building on its strong 50-year heritage and deep industry-specific  expertise, Capgemini enables organizations to realize their business ambitions  through an array of services from strategy to operations. A responsible and  multicultural company of 265,000 people in nearly 50 countries, Capgemini€™s  purpose is to unleash human energy through technology for an inclusive and  sustainable future. With Altran, the Group reported 2019 combined global revenues  of ‚17 billion. Visit us at www.capgemini.com. 

Capgemini in India now comprises over 125,000 team members working across 12  locations: Bangalore, Bhubaneswar, Chennai, Gandhinagar, Gurugram, Hyderabad,  Kolkata, Mumbai, Noida, Pune, Salem, and Tiruchirappalli. Learn more about 

Role 

Service Desk 

Application Deadline 

28th November 2021 11:59 PM 

Location 

PAN India 

Job Function 

Information Technology 

CTC 

INR 250,000.00 Per Annum

Job Description 

∙ Provide best-in-class customer service, problem resolution, and technical  troubleshooting to customer queries over the voice-based phone service 

∙ Support customers across Telecommunication, Financial Services,  Healthcare, and Technology vertical 

∙ Troubleshoot customer issues related to internet broadband, cable, DTH,  modem, router, mobile handset, etc. 

∙ Meet customer requirements through first contact resolution ∙ Clarify customer requirements 

∙ Probe for and confirm understanding of requirements or problem 

∙ Greet customers in a courteous, friendly, and professional manner using  agreed-upon procedures 

∙ Listen attentively to customer needs and concerns; demonstrate empathy 

Desired Skills 

∙ Should have excellent communication and English speaking skills ∙ Should have good interpersonal skills and ability to perform under pressure ∙ Basic computing skills 

∙ Willing to work in a 24/7 environment 

∙ Should be open to sign Service Level Agreement 

Qualification & Criteria 

∙ Candidates must have completed graduation in 2020 & 2021 ∙ 10th, 12th & Graduation – 55% & Above 

∙ Students must be open to relocate to any location and work night shifts

∙ Aspirants must be available to join immediately 

∙ The candidate must have good English written/ verbal communication skills.  Coupled with good English language comprehension 

∙ Should be open to signing Service Level Agreement 

Please Note  

∙ Only shortlisted candidates will be invited for the assessment/ selection  process 

∙ The selection process will be done in virtual mode 

∙ Candidates will be responsible for arranging the required infrastructure for  appearing for the selection process which will be conducted online 

Click Here To Apply For Capgemini Off Campus Recruitment for Service Desk

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