In order to fill vacancies, IBM has posted a job ad for the position of Control Center Executive. Karnataka is the location of the project. Candidates who are interested and qualified should apply for the above-mentioned position through the official website. International Business Machines Corporation (IBM) is an American multinational technology corporation headquartered in Armonk, New York, with operations in over 171 countries. The company began in 1911, founded in Endicott, New York by trust businessman Charles Ranlett Flint, as the Computing Tabulating-Recording Company (CTR) and was renamed “International Business Machines” in 1924. IBM is incorporated in New York. IBM produces and sells computer hardware, middleware and software, and provides hosting and consulting services in areas ranging from mainframe computers to nanotechnology.
Eligibility
The candidates should complete Bachelor’s Degree from Recognized University or Institution.
Roles and Responsibilities
∙ Responds to general enquiries and provides prompt, courteous, and consistent client service. Answers inbound calls, ensuring that the customer is continuously informed, updated, and promptly responded to Attempts to resolve the initial call.
∙ Troubleshoots simple issues.
∙ Calls are sent to the appropriate department / next-level teams. ∙ Manages incident and service requests on a daily basis.
∙ As needed, updates customers on the status of their tickets.
∙ Outbound call campaigns are carried out.
∙ Responsibilities include managing the Service Desk email box and assigning correspondence to the proper departments.
∙ Assists with other administrative chores as assigned by the line manager Click here to Apply – Direct link
Click here to visit the Official Website of IBM
Desired Technical and Professional Knowledge
∙ 0–1 year of experience in a customer service or administrative role is desired.
∙ Strong computer abilities and proficiency in a variety of business software are desirable.
∙ A strong command of the English language is required.
∙ Dedicated to the customer
∙ Ability to work quickly and accurately while adhering to deadlines ∙ Maintaining a high workload while paying attention to precision and accuracy
∙ Professional and articulate communicator who can confidently communicate with both internal and external parties
∙ Flexible
∙ Reliable
Steps to apply.
1. Go to the official website
2. Search for the recruitment notification
3. Click on the apply online link, it will redirect to the next page.
4. Fill the application form and attach the required supporting documents 5. Submit the application form and take hard copy for future purposes (Or) Use the direct link mentioned in this blog.
Click here to Apply – Direct link
Click here to visit the Official Website of IBM